With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.
APEX is fully i3 compliant and designed by communication experts according to the highest industry standards. Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language translation, and more. Activate the customized features
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Control Center is the Carbyne back-office administration platform intended to be used with Universe and APEX. It enables the administrator to make configuration changes, track activities and manage contacts, users and groups displayed in the platform. It also provides access to Events History and critical system logs.With Control Center you can create users with either Admin, Call Taker, or Wall Board roles. Admin users require Two Factor Authentication (2FA) for security purposes. Each user can be configured with their first name, last name, email, and role.
Carbyne Control Cent
Carbyne Control Cent
Emergency Communications as a Service (ECaaS) by Carbyne enables partners to dramatically enhance your existing platform capabilities by adding video, voice, messaging and real time location with just a few lines of code. Applications like Computer Aided Dispatch (CAD) and other mission critical system can benefit from enhanced situational awareness and multi-channel communication for better incident outcomes.
With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.
APEX is fully i3 compliant and designed by communication experts according to the highest industry standards.
Unify the flow of audio, enhanced data, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real time from callers to conta
APEX is fully i3 compliant and designed by communication experts according to the highest industry standards.
Unify the flow of audio, enhanced data, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real time from callers to conta